Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1-3 business days. You'll receive a confirmation email with tracking information once your order ships.
Shipping Times
Standard delivery takes approximately 5-10 business days from the date your order is processed.
Shipping Areas
We currently ship within the United States only.
Order Tracking
Once your order ships, you'll receive a tracking number via email to monitor your delivery.
Delayed or Lost Packages
While we work hard to ensure timely delivery, we are not responsible for delays caused by the shipping carrier once the package has left our facility. If your tracking shows delivered but you haven't received your item, please contact us at Solararoam@gmail.com within 7 days so we can assist.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. Additional shipping fees may apply for address corrections after an order has shipped.
Return and Refund Policy
Returns
We want you to love your Solara Cooling Hat. If you're not fully satisfied, you may return your item within 30 days of delivery for a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
Contact us at Solararoam@gmail.com with your order number and reason for return. We'll provide instructions on where to send your item.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5-10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, contact us at Solararoam@gmail.com within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost to you, including covering return shipping if applicable.